Refund policy
Clear expectations before work begins.
Founding pilots reserve participant and human-review capacity. This policy distinguishes unused capacity from work that has already started.
Seller and scope
CONNECTNEXA SOLUTIONS L.L.C. is the legal seller of ThinkProof plans. This policy applies to purchases made directly through ThinkProof unless a signed order form states different terms.
Before a campaign is launched
A company may request cancellation within seven calendar days of purchase if no campaign has been launched, no participant has been invited, and no custom configuration, reserved review, or other delivery work has begun. Approved refunds return to the original payment method.
After work begins
Once a campaign is launched, invitations are issued, custom work begins, or review capacity is used, payments are generally non-refundable except where required by law or where CONNECTNEXA SOLUTIONS L.L.C. cannot provide the agreed service.
Duplicate or incorrect charges
Report a duplicate or incorrect charge promptly. Verified billing errors will be corrected. A chargeback should not be used to bypass a good-faith refund review.
Timing
We aim to acknowledge a complete refund request promptly. If approved, the payment provider and the customer’s financial institution control the time required for the credit to appear.
How to request review
Email support@thinkproof.ai with the organization name, purchase date, plan, invoice or receipt reference, and reason. Do not email card or bank-account numbers.
Effective: August 16, 2026.